13 Aug 2025
Members of the community aged 16 and over are being invited to take part in a vital focus group aimed at improving how people access mental health support online.
The session will take place at Westminster Lodge at 3:30pm on Monday August 18, and refreshments will be provided.
It’s OK To Say recognises that the internet is often the first place people turn when struggling with mental health issues, whether for themselves or a loved one. However, the quality and accessibility of online information can vary, leaving many unsure where to turn or how to get meaningful help.
This focus group is part of It’s OK To Say’s ongoing commitment to creating a supportive, informative, and user-friendly website that reflects the real needs of its community. The discussion will hopefully bring together a minimum of 10 local individuals who have used the internet to seek mental health support, offering a space to explore what’s been helpful, what hasn’t, and how the charity’s website can become a trusted resource, especially with technological advances.
“We want to make sure our website speaks directly to the people who need it most,” said Stacey Turner for It’s OK To Say. “By involving the community in its development, we can ensure it offers clear, accessible, and compassionate information that makes a genuine difference.”
Psychotherapist and student mentor Dawn Kett, who will be helping to facilitate the session, shared: “This group is a chance to share what you think works, and what doesn’t when it comes to finding mental health help online. Whether you’ve used mental health websites a lot, a little, or not at all, your input is invaluable in understanding how to make them better for everyone. I’m excited to hear your honest opinions and creative ideas.”
During the session, a trained moderator will lead participants through a series of open questions along a student studying on the doctorate at Hertfordshire University. Topics will include where people go online for mental health support, what kind of content or formats they find most useful, such as personal stories, visual content, or clear signposting, and what gaps currently exist in online support.
The discussion will be audio-recorded and transcribed for analysis by the charity’s clinical team. Strict confidentiality will be maintained throughout, with no names or identifiable information included in any reports or future presentations.
The feedback gathered will directly inform the redevelopment of It’s OK To Say’s website, ensuring it becomes a more effective tool for those navigating mental health challenges.
Insights from the group may also be used to support funding applications and service development – but always with the participants’ anonymity protected.
The session will also offer a chance to learn more about the inclusive and supportive environment of It’s OK To Say, and how the charity continues to champion mental health in our local community.
Participation is entirely voluntary, and the charity welcomes anyone aged 16+ to join.
To register or find out more, please email: support@itsoktosay.org.uk
